You have 30 days to return a used product, 30 days to return unused or defective product.
We refund your item when you receive the wrong item as we cover all shipping expenses. Make sure you contact us within 14 days if you obtained the wrong product.
If your item is new & unopened, we will accept a return or exchange for a full money refund or a exchange for a product of same value. You will be charged a 15% restocking fee in the event your item is returned. If we made a mistake on your order, we will waive the restocking fee. If your unit is defective or broken, make sure you notify us within 14 days.
We do not issue a payment refund for items that have been used. However, we can exchange your unit if it was used and doesn't work properly.
We record and log all shipments prior to packaging to ensure we provide you with the precise order you've purchased with us. In case you claim we sent the wrong item or you didn't get an item in your order, we'd go back into our video footage to verify the wrongful of your order.
All customers must contact us prior to sending back your unit, anything without an RMA number will simply be sent back to your address.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment for the processing of your shipment. BEFORE YOU SHIP PRODUCT(S) BACK, make sure to email us to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number. You must return all accessories and product component parts. Any items sent incomplete or defaced will not be given credit. Please return the product with all the original packaging, if possible, and the uncompleted warranty card and owner's manual (if applicable). For our protection, we respectfully reserve the right to refuse and return to sender any packages that do not display the RMA number. Insurance and Delivery Confirmation is required. We are not responsible for loss or damage of returned items. Please return units only to the return address we provide you, NOT to the address listed on the box. Please allow up to 30 days to receive your full refund, normally won't take that long.
For any returns or exchanges, please fill out the Return Form First and we'll be in contact with you very shortly.
You'll be asked some information about your returns and you must send your item back to this address or you won't receive the refund or exchange.